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We're so confident, we have a GUARANTEE!
We guarantee:
Patient Satisfaction: You will experience complete satisfaction that we are committed to you, your total health and moving you toward a more optimal experience of your health. You will experience this throughout the entire cycle of being a patient with us. If for any reason within the first 3 visits, you feel we did not live up to our promise, we will refund the entire amount of your direct investment with us.
Attention: We pride ourselves on attending to the needs that originally brought you to us. However, we are additionally dedicated to providing attention to every detail of your experience with us. We welcome feedback on how to continue to improve our service to you. If you offer a suggestion that we implement, you will receive a $10 credit to your account.
Responsiveness: If you have questions or concerns, please call, fax, or email them to us. We are highly responsive to your communications, with our intention to respond within 24 hours.
Timely Appointments: We make it easy to set appointments that are convenient to you. We also run our practice on time, meaning no long wait times in the lobby. We respect your time, just as you respect ours. If you wait longer than 15 minutes to see the doctor, you will receive an instant $10 discount on services rendered that day.
Courtesy: If you feel one of our representatives has been less than courteous, please notify Dr. Bongiovanni personally so we can address the situation. Additionally, you will receive a $10 thank you for helping us continue to improve our practice.
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